This site is owned and operated by HEARTS (ABN 91 905 576 416) (also referred to as "Hawkesbury Entertainers & Artists Regional Theatre Society"). We are committed to respecting the privacy of our customers and the people we deal with and aim to ensure that your experience with us is one based on trust. 

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HEARTS has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

 

This Privacy Policy (Policy) outlines we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

 

Your consent

By using this site, you consent to the collection and use of your personal information by HEARTS in accordance with our Privacy Policy. You can withdraw your consent at any time by emailing us or using the contact form available on this site. You can also opt-out from receiving any marketing communications from us and from our use or disclosure of your Personal Information for marketing purposes.

 

What is “personal information”?

“Personal information” is defined by the Privacy Act as any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonable identifiable.

 

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

 

Information we collect

We may receive, collect and store any information you enter on our website or provide to us in any other way. The information we collect and hold about you may include your name, phone number, email address, date of birth, residential or commercial address, and billing information.

 

How we collect your personal information

We may collect personal information about you whenever you input such information into the website, including when you use our contact form/s, conduct a transaction, make a booking, purchase a ticket, subscribe to our database, and submit an RSVP.

 

Cookies

Cookies collect information that includes the server your computer or device is logged onto, your browser type and how you gained entry to our website. Therefore, when you visit our website, details are recorded about your visit, such as time and date, pages accessed, and time spent on the website. We may collect cookies from your computer to gain insight into use of our website and help us customise your website experience. As a general rule however, it is not possible to identify you personally from our use of cookies.

 

Personal information obtained from third parties

We may obtain personal information about you from third parties or through publicly available sources, including from: people making bookings or enquiries on your behalf, providers of any event services which are enquired about or booked with us, and bookings and enquiries made through our social media channels.

 

Purpose of collection

We use personal information for the primary purpose of providing a quality service and experience to you on our website and when visiting our venue. In some cases, we may share your Personal Information with third parties who perform these activities or do so on our behalf. The ways in which we make use of your personal information include but are not limited to the following:

 

Operate our website

To operate and provide the services, facilities and functions of our website.

 

Provide information and respond to enquiries

To provide information to you about our services and activities, including to respond to enquiries and keep you up to date.

 

Bookings and events

To enable you to make bookings, purchase tickets or RSVP for events and activities and to fulfil, provide, perform, administer, manage, and enforce all bookings, ticket purchases, RSVPs and any other transactions authorised or made with us which relate to you.

 

Payments

To collect and make payments due and administer our accounts.

 

Communications

To communicate with you concerning any enquiries, bookings, services provided, feedback, problems and complaints, and to respond to any submissions, enquiries or requests from you.

 

Record keeping

To keep internal records and maintain reasonable archives, including in respect of enquiries, bookings, contracts, services, and complaints.

 

Legal obligations

To meet our legal obligations including, for example, to comply with licensing requirements under the Liquor Act 2007 (NSW).

 

Website analytics

Our website uses Google Analytics to help us to help us better understand visitor traffic, so we can improve our services.

 

Direct marketing

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for direct marketing purposes if we have collected such information direct from you, and if it is a material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means for you to opt out of receiving such material in the future.

 

Any other use consented to

Any purpose for which we have obtained your consent.

 

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances

where you would reasonably expect us to disclose your information.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  All direct payment gateways offered by Wix.com and used by HEARTS adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Links to third party sites

Our website may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website.

 

Protecting your personal information

HEARTS will take reasonable steps to ensure that the personal information we hold about you is kept confidential and secure and stored in a manner which reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

 

Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

 

Complaint procedure

If you have a complaint concerning the way in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by HEARTS, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

 

Contact information

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

 

Email: info@hearts.org.au

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Phone: 0406 512 162